FAQ

Frequently Asked Questions

Ordering & Payment

What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Shop Pay for fast, secure checkout.

Is it safe to order from your website?
Absolutely! We use industry-standard SSL encryption to protect your personal and payment information. Your security is our priority.

Can I modify or cancel my order after placing it?
Please contact us immediately if you need to make changes. Once an order is processed and shipped, we cannot modify it, but you can return it according to our return policy.

Shipping

How long will it take to receive my order?
Orders are processed within 1-3 business days. Standard shipping takes 5-7 business days, expedited shipping takes 2-3 business days, and express shipping takes 1-2 business days.

Do you ship internationally?
Currently, we only ship within the United States. We're working on expanding our shipping options in the future.

How can I track my order?
You'll receive a shipping confirmation email with a tracking number once your order ships. Use this number to track your package.

Products & Sizing

How do your products fit?
Our t-shirts and tanks have a classic, comfortable fit. We recommend checking the size chart on each product page for specific measurements.

What are your products made of?
All our apparel is made with sustainably grown USA cotton. Our t-shirts are typically 100% cotton or cotton blends, and our sweatshirts feature a cozy cotton-polyester blend.

How should I care for my apparel?
Machine wash cold with like colors, tumble dry low, and avoid bleach to keep your items looking their best. Do not iron directly on the design.

Returns & Exchanges

What is your return policy?
We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in original condition with tags attached. See our Shipping & Returns page for full details.

How do I exchange an item for a different size?
Contact us with your order number and we'll help arrange an exchange, subject to availability.

What if my item arrives damaged?
Please contact us immediately with photos of the damage. We'll send a replacement or issue a full refund at no cost to you.

About Our Brand

What does Obsidian Code stand for?
We're passionate about mental health awareness and self-care. Our apparel carries messages that normalize taking breaks, prioritizing mental wellness, and being kind to yourself.

Are your products sustainably made?
Yes! We use sustainably grown USA cotton and many of our products are made with renewable energy. We believe caring for the planet is part of caring for ourselves.

Still Have Questions?

If you didn't find the answer you're looking for, please don't hesitate to contact us. We're here to help!